Facing increasingly complex challenges and tight budgets, the public sector needs and seeks to innovate. Changes towards more collaborative ways of working, or developing new approaches from service design to delivery can be found in many administrations. New needs, new agents, new ways of communication and new governance models to avoid bureaucracy and excessive control are high on the public/political agenda. This PSI ‘lab’ in cooperation with NESTA and Design for Europe will pave the way towards more strategic and systematic approaches to innovation using real case examples. This will include the reform potential of digital technologies, improved access to services, co-design and co-creation, involving citizens and/or businesses in new service designs and/or modernisation processes, as well as diverse means of innovation management.
Participants will actively apply and be familiarised with two different leading practical innovation methodologies – design thinking and innovation strategy approaches – to gain inspiration and tools that can be applied to their own national, regional or local contexts. These interactive workshops will be accompanied by first hand examples of public sector innovation showcased in the European Public sector Award (EPSA) – the European network of public sector excellence generating valuable know-how and vital results.
For more information, please see seminar programme and registration package.
This book aims to demonstrate that various creative and smart routes to excellent solutions are possible, by analysing success stories in different areas of local public management from seven European cities in the EPSA scheme – Bilbao (ES), Birmingham (UK), Mannheim (DE), Milan (IT), Tallinn (EE), Tampere (FI), and Trondheim (NO). It concludes by presenting seven steps leading to excellence. The only thing left to find out is: are other cities ready to take on the challenge?
What kind of ideas are behind the remodelling of the state and public sector, and how have these ideas materialized in practice? In this book the authors illustrate what are the driving forces behind the huge amount of public management reforms over the last three decades. Trends and ideas of public management reforms in practice are validated by data from European Public Sector Award cases (2009 and 2011).